ISO 9001 Update


At FedEx, we put customer first. One of the top priorities is to make sure that our quality management system is a world-class one so that the service we provide is the best in the market and is consistent.

Version 2000 of ISO 9001 on Quality Management System Standard provides comprehensive guidelines for organizations to develop an excellent business system. To meet with the new requirements, we begin with understanding the need of our customers. Based on your valuable input through different communication channels, we continuously validate that we are delivering the right service to you. At the same time, we enhance our internal systems like technology, training, operations and billing etc., so that they are always the best in the industry. Finally, we have different teams of employees contact you and listen to your valuable feedback with heart. This information is then mapped to our processes and enabling us to improve our service through regular business process enhancement. The whole process is managed by our senior management and a team of quality professionals.

In August 2003, we have been re-certified by Lloyd's Register Quality Assurance based on ISO 9001 version 2000. Again, it desmonstrates our commitment to YOU - providing a high performance and consistent international express service and total logistics solutions to you.

If you need more information, please feel free to approach your Sales contact.