Customer Service
For online help, Write To FedEx.
On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
0800 733 339 (Toll-free)
649 256 5382
Monday through Friday from 0800hrs to Midnight
Saturday from 0800hrs to 1800hrs
Sunday: No service
For enquiries or assistance on FedEx automation products and applications, you can call us at 0800 533 339.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
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