Customer Service
For online help, Write To FedEx.
On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
1782 (Hotline number)
1800-236-236 (Toll free numbers from outside Bangkok and vicinity)
(66) 2-229-8900 (International / Non-Thailand line)
Customer Service Hours
Monday through Friday from 0800-2200 hours
Saturday from 0800-1700 hours
Sunday: No Service
Public Holidays other than Sunday from 0900-1700 hours
Billing Hotline Service Hours: Monday through Friday from 0830 – 1700 hours
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 228822.
*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 1700 (Thai language support)
Saturday from 0900 to 1300 (Thai language support)
English language support is available after working hours.
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
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