Printer-Friendly Billing and Ways to Ship FAQs

Billing Questions

How do I find out the exact amount charged for my last shipment or get copies of my shipment's bill of lading?: Become a registered user of our online Shipping Toolkit, and you'll have 24/7 access to account information and shipping documents such as bills of lading and invoices.

You can also call our accounts receivable service line at 1.800.334.1751. Have your PRO number or shipment pickup and delivery locations available when you call.
Is my FedEx Express account the same as my FedEx Custom Critical account?: No. FedEx Custom Critical is a separate operating division of the FedEx Corporation.
Can I pay with a credit card?: Yes, you can pay by Visa®, MasterCard® or American Express® when you schedule shipments or by calling the FedEx Custom Critical Accounts Receivable team at 1.800.334.1751.

Ways to Ship

To schedule an expedited freight shipment, call 1.866.274.6117.
If your freight requires special delivery, care in handling or temperature control, call White Glove Services® at 1.866.280.1810.
For the fastest delivery times, contact Air Expedite at 1.866.551.4033 for exclusive-use charters and solutions for airfreight.

Each option provides 24/7 availability nonstop, door-to-door service, shipment tracking from pickup to delivery and proactive communications along the way.

You can also register to use the Shipping Toolkit and then immediately be able to schedule your Surface Expedite Exclusive Use and White Glove Services shipments online.

What information do I need to provide when I call to schedule a shipment?

Required pickup time and location
Required delivery time and location
Exact freight dimensions, weight and number of pieces
Commodity and whether it's hazardous materials
Special handling requirements, such as temperature control or secure transportation services.