You can file a claim for a FedEx Express or FedEx Ground shipment by mail or fax, or save time by submitting it online at https://www.fedex.com/us/claimsonline. (The online option is currently available for FedEx Express and FedEx Ground US shipments only.)
Learn more about filing claims for FedEx Express and FedEx Ground shipments.
We will acknowledge receipt of a claim within 30 days of receipt. Claims are required to be resolved within 120 days unless there are mitigating circumstances, e.g. additional validation documentation, testing results, etc.
If, FedEx Custom Critical accepts liability for the damage or loss it is only responsible for the lesser of the "cost of repair, cost to replace, released value or declared value. And, ...will not be liable for any claims of diminished, special, or consequential damages, value or any other value not specifically set forth in the shipping documents."
A communication in writing from a claimant for loss or damage must be filed within nine (9) months after the delivery of the property (or, in case of export traffic, within nine (9) months after delivery at the port of export) except that claims for failure to make delivery (or portion thereof) must be filed within nine (9) months from the date and time of delivery as established by Carrier at time of original order entry.
FedEx Custom Critical will review the shipment documentation, i.e. Bill of Lading, Tariff, and/or client contracts etc, to determine which document prevails and base liability upon those terms.
