Technical Support Questions
How long does it take to get a quote? Call us at 1.866.274.6117 , and we will provide you a quote within minutes. You can also get quotes online with our Shipping Toolkit Rates application. How do I register to use the FedEx Custom Critical Shipping Toolkit? Register for the Shipping Toolkit and provide your company and contact information. Your User ID and password will be immediately emailed when the registration is completed. How quickly after my order is entered online or with a customer service agent can I access it online? You can begin tracking your shipment as soon as you select "Ship It" or the agent completes the order. How often is the shipment status information updated? All vehicles are tracked by satellite, and your shipment status is updated once every hour. Does the online information differ from what I would get by calling 1.800.762.3787? No, the information is the same whether you call or view shipment details online. Can anyone else see my shipment information? Your detailed shipment tracking information is confidential, protected with our secure server and accessed with your User ID and password.PRO number allows anonymous access to limited information. Contact names, company names and shipment charges are hidden. How long is the information available online? Tracking information and shipping documents are available for up to 90 days. My company has multiple locations, so can I view information for each one? Yes. Select "Add Locations " in the "My Account" section of our Web site to request access to your other company locations. What do I do if my login password doesn't work? You can request that your User ID and password be emailed to you in the My Account section - or contact Technical Support. Can I get shipment status information emailed to me? Yes, shipment communications ranging form notification of pickup to confirmation of delivery are available by your choice of phone, fax or email. Why can't I see my shipment's invoice? The invoice should be available the day after the shipment is deliverd - and if your company is paying the bill. For immediate billing questions, call the Accounts Receivable team at 1.800.334.1751 . Why can't I track my document or package? FedEx Custom Critical delivers time-specific, expedited freight that weigh more than 150 lbs - or shipments that require special handling. For questions regarding your package or document, visit fedex.com. Where should I go for questions about customs clearance for my package or document? Visit FedEx Trade Networks for customs information.
