You can file a claim for a FedEx Express or FedEx Ground shipment by mail or fax, or save time by submitting it online at https://www.fedex.com/us/claimsonline. (The online option is currently available for FedEx Express and FedEx Ground U.S. shipments only.) Learn more about filing claims for FedEx Express and FedEx Ground shipments.
A claim must be filed within nine months from the date of delivery or, in the event of non-delivery, within nine months after a reasonable time for delivery has elapsed.
The claim should be filed by the owner or party in interest of the goods in transit at the time the loss or damage occurred. If the shipment moved at a released rate, the shipper should be contacted before a claim is filed.
A claim must be presented with a statement describing the goods lost or damaged, and how the amount of the claim was determined. This statement should be supported with a copy of the Bill of Lading or a freight bill, a copy of an inspection report, if one was performed, and a copy of the vendor's original invoice or other document to establish the value of the goods.
For additional claims information, contact customer service at 1.866.393.4585.
