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International Questions

How can I get an international rate quote?

For international rate quotes, please contact our international customer service team at 1.866.393.4685.

What documentation is required for international shipments?

Each country has different document requirements for inbound shipments. Most often, international shipments should be accompanied by a Bill of Lading, a Shipper's Letter of Instruction, a Commercial Invoice, a packing list and a Certificate of Origin. For specific requirements for international freight, learn more on our International Services page. You can find Forms Required for Shipping on our Shipping Desk.

Can I re-route an international shipment before it is delivered?

To re-route an international shipment, contact international customer service at 1.866.393.4685. Be prepared to provide the PRO number, a letter of authority changing the new destination address, and a valid contact telephone number for the recipient. A reconsignment charge will be applied to the debtor of the freight bill.

For additional international shipping information, contact our international customer service at 1.866.393.4685.