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Customer Support
General QuestionsNon-Resident Importer QuestionsTo find a quick answer to one of the Frequently Asked Questions listed below, click on that question. Top Questions
General QuestionsGeneral QuestionsWhy would U.S. shippers want to utilize the NRI program?The NRI program benefits those shippers who have a large volume of shipments to multiple Canadian companies. Those companies that are just starting to ship to Canada should also consider the program as it may help develop their business in Canada.Benefits include: • Provide a landed cost to Canada customers • Minimize clearance delays and create a domestic purchase environment • Enhance sales through direct marketing • Experience consistent customs clearance • Improve ordering process and customer experience by providing comprehensive pricing Who qualifies to become an NRI?Most U.S. businesses qualify for NRI status. The exception would be fulfillment houses that do not have ownership of the goods being shipped.Who do I contact for help with my NRI set up paperwork?FedEx Trade Networks has a group of professionals dedicated to answering customer questions on the NRI program.They can assist you with: • Account setup • Information on brokerage rates and other FedEx Trade Networks’ services • NAFTA issues • My Global Trade Data shipment tracking • Documentation requirements and preparation • NRI program information and requirements • Customs duty and/or GST information requests Contact FedEx Trade Networks at: Phone: 1.866.463.8682 E-mail: nri@ftn.fedex.com Web site: ftn.fedex.com Back to Top What is the Non-Resident Importer (NRI) program?The NRI program enables a U.S. shipper, who in most cases does not have a physical presence in Canada, to clear the goods in their name as the Importer of Record. The U.S. shipper can also prepay all of the duties and Goods & Services Tax (GST) for their Canada shipments.Does the NRI program have any associated costs?There are no set up fees to establish your company as a Non-Resident Importer. However, there may be fees involved for the classification of products to determine duty rates. These fees will be included in the customs clearance fees.Do I need to establish a Business Number (BN) with the CBSA?Yes. In order to become a corporate account with the CBSA, you will need to apply for a business number. This is a unique number for the importer and is required to import goods into Canada. If you already have a Business Number with CBSA, you do not need to establish a new number for your NRI shipments. This number will be required at the time of set up.Do I need a customs broker?Yes. The customs broker will act on your behalf to represent you to CBSA. They will work with you to streamline the customs process and manage other details critical to the exporting and importing of goods legally and as quickly as possible. For NRI, the customs broker will act as the Importer of Record for the shipment.Is FedEx Ground a customs broker?No. FedEx Ground provides small package delivery services. FedEx Ground works in conjunction with FedEx Trade Networks Transport & Brokerage (Canada), Inc. (FedEx Trade Networks) to provide customs clearance for their shipments.FedEx Trade Networks is one of the largest volume customs entry filers in North America with over 5 million annual transactions. It is important to note that FedEx Ground’s transportation fees do not include any type of customs brokerage fee. All brokerage fees, duties and taxes will be invoiced separately regardless of who is the designated customs broker. Back to Top Can I designate FedEx Trade Networks as my customs broker for Canada customs clearance with carriers other than FedEx Ground?Yes. FedEx Trade Networks is a full-service customs broker, with more than 100 years of experience. To begin working with FedEx Trade Networks, call 1.866.463.8682.If I have credit with FedEx Ground, do I need to establish credit with FedEx Trade Networks Transport & Brokerage (Canada), Inc.?Yes. Each FedEx operating company assesses the credit stability of each customer as it relates to the business relationship between the customer and the specific operating company. If FedEx Trade Networks Transport & Brokerage (Canada), Inc. is selected as your customs broker and is paying duties and taxes on your behalf, a separate credit application must be completed and credit must be established before we can act as your customs broker for goods coming into Canada.I am already registered as an NRI with FedEx Express. Do I have to re-register as an NRI with FedEx Trade Networks?Yes. U.S. Shippers who have a customs clearance account with FedEx Express for their Canadian Shipments must also register as an NRI with FedEx Trade Networks. It is easy for a U.S. shipper to register as an NRI with FedEx Trade Networks. Call 1.866.463.8682 for assistance with this process.Once I have completed and forwarded the NRI setup documents, how long until I can begin realizing NRI benefits?Once your set up package has been received by FedEx Trade Networks, you will be contacted by a representative to advise on the status of your set up. Under normal business conditions, it typically takes 48 hours for the FedEx Trade Networks team to complete an NRI set up upon receiving your paperwork. |
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