Tracking and Visibility Services
The TrackService WSDL provides the following services to actively track your shipments:
- Tracking Service
Use the TrackService WSDL to obtain timely and accurate tracking information for FedEx Express®, FedEx Ground®, FedEx SmartPost®, FedEx Home Delivery®, FedEx Express® Freight, and FedEx Custom Critical® shipments.
- Signature Proof of Delivery
Use FedEx SPOD to request a proof of delivery letter that includes a graphic image of your recipient’s signature after your shipment has been delivered.
Use Notification to have FedEx automatically notify you and/or your customer and/or another third party by email, fax, or wireless of significant shipment events, such as clearance delays, delivery attempts, releases, consolidated proofs of delivery, and pre-alerts.
FedEx now offers a new email notification of Tendered, which may be specified with the shipment request, in addition to the existing Delivery, Exception, and Shipment email notifications. Use the Tendered email notification if you want an email notification sent to the specified recipients once the shipment has been tendered to FedEx. This notification is supported for FedEx Express, FedEx Ground, FedEx Freight® Economy, and FedEx SmartPost®.
- FedEx InSight®
FedEx InSight is a web-based application that enables you to view the status of your inbound, outbound, and third-party shipments without a tracking number. All you need is your account number and/or company name and address. You can see information about the status of your shipments so you can more effectively manage your supply-chain processes. FedEx InSight also notifies you by email, fax, or wireless of significant shipment events, such as clearance delays, delivery attempts, releases, consolidated proof of delivery, and delivery pre-alerts. For more information regarding FedEx InSight, go to fedex.com/insight.
As part of the ShipService WSDL, you may add additional elements to your ProcessShipmentRequest to customize your FedEx InSight information. For coding elements, see Ship Service.