Customer Service

For online help, Write To FedEx.

Customer Service

• Pick-up request
• Service and price information
• Package status and Proof of Delivery
• General inquiries and advice

Customer Service Hotline

1-800 58 58 35 (toll-free line for local lines only)

Or 84-8-39480 370 (non-toll-free line)

Customer Service Hours

Monday through Saturday from 0730hrs to 1800hrs
Sunday: No Service
Public Holidays : No Service

File A Claim

To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)

To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.