Customer support
Customer support
Got a question? Check out our FAQ Hub, where you’ll get answers to the questions we get asked the most—about tracking, delivery, account management, billing, and claims.
Get help with your deliveries
Skip the call to customer service by using these self-serve tools and resources.
See holiday shipping deadlines
Want to keep your recipients merry this season? Use our holiday schedule to help ship
packages on time.
Want to keep your recipients merry this season? Use our holiday schedule to help ship packages on time.
Check up on your support ticket Your support ticket
Where can I find my case or tracking number?
To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.| Case |
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Find answers at every stage of the shipping process
I’m planning to ship a package
I’m ready to ship a package
I’ve shipped a package
I’m expecting a delivery
I’ve received my shipment
I need to manage my account
Answers to frequently asked questions
Don’t see your question?
Head to the FAQ Hub for speedy answers to more frequently asked questions. You'll find info on shipping, tracking, delivery, and account management.
More self-service tools and resources
Explore your shipping options
Whether you need to compare delivery services, calculate shipping rates, or find packing supplies, we've got you.
Get small business support
We’re all in for small business. Save time with self-service tools, schedule a call with a sales support rep, or chat live.
Pack and ship like a pro
Visit our online How-to Hub for guidance on everything from international shipping to packaging specialty items.
Visit our video support library
Get help with shipping, tracking, managing your account, and more. Our how-to videos give you step-by-step guidance.
Connect with us via mobile for quick answers
We're here to support you, but you may not need to call us if you join FedEx Delivery Manager®. It lets you track packages from shipment to arrival. Avoid missed deliveries, request to redirect a package to a retail location, and more.
Text 29372 to connect with our
Virtual Support Assistant.
Download the FedEx®
Mobile app.
Didn’t find the answers you need? Give us a call. Find the customer service phone number that fits your type of shipment or service.